Privacy Policy

Last updated: April 29, 2026

Zuno V Chat ("we", "our", or "the app") is a random voice & text chat application that also lets you connect with friends for private calls. This Privacy Policy explains how we collect, use, and protect your information when you use our services. By using Zuno V Chat, you agree to this policy.

1. Information We Collect

Account & Profile Data: When you use our app, we collect:

• Device ID (to identify your device for services)
• Name (display name for voice calls)
• Gender (for matching preferences)
• Country code (for matching and analytics)
• Optional profile photo (reviewed by our team before it is visible to others)

This data is stored on our servers to provide random and private calls, text chat, and safety features such as reporting and blocking.

2. How We Use Your Information

• To match you with other users for random voice and text chat
• To manage friend requests and private calls between users who both accept
• To detect, prevent, and address abuse, fraud, and violations of our Terms (for example via user reports and content moderation)
• To provide and improve our services and user safety
• To comply with legal obligations

3. Third-Party Services

Our app uses third-party services that may collect data:

Advertising (AdMob, AppLovin, StartApp): We show ads to support the app. These services may collect, in line with their own policies:

• Advertising ID
• IP address (for approximate location)
• App interactions (launches, taps, ad views)
• Device information and diagnostic data

These partners use data for ad personalization, measurement, and fraud prevention. See their policies: Google Privacy Policy, AppLovin Privacy, StartApp Privacy.

Voice & Real‑Time Communication (Agora): Voice calls are powered by Agora.io. Agora may process audio and connection data to deliver calls. Audio from random and private calls is transmitted in real time but we do not record or store call audio on our own servers, except where we are legally required to do so in response to a valid law‑enforcement request.

4. User Content, Reports & Safety

Users can communicate through voice calls, text chat, profile names, and profile photos ("User Content"). You are responsible for the content you share.

• We allow users to report other users and specific interactions for abuse, spam, nudity, hate speech, or other violations of our Terms.
• We may automatically or manually restrict or block accounts that receive multiple valid reports.
• We may review reported User Content (including profile photos and text messages) to investigate violations and keep the community safe.
• Blocked users can submit an appeal, which our team manually reviews.

5. Data Retention

We retain your account and usage data while your account is active and for a reasonable period afterwards for safety, fraud‑prevention, and legal compliance. You may contact us to request deletion of your account and associated personal data; we may retain certain limited information where required by law or for legitimate safety reasons (for example, records of serious abuse reports).

6. Data Security

We use industry-standard measures to protect your data. However, no transmission over the internet is 100% secure.

7. Children's & Teens' Privacy

Our app is intended for adults only and is not directed to children. You must be at least 18 years old to use Zuno V Chat. We do not knowingly collect data from anyone under 18. If you believe a minor is using the app, please contact us so we can take appropriate action (including removing the account where required).

8. Your Rights

Depending on your region, you may have the right to access, correct, or delete your data. To exercise these rights, contact us at the email below.

9. Changes

We may update this Privacy Policy from time to time. Continued use of the app after changes means you accept the updated policy.

10. Contact

For privacy questions or requests (including data access, deletion, or appeals), contact us at: support@zunovchat.com